Trend Micro, Inc.
August 2021
Trend Micro Apex One™ (Mac) Patch 3
This readme file is current as of the date above. However, all customers are advised to check Trend Micro's website for documentation updates at http://docs.trendmicro.com/en-us/enterprise/trend-micro-apex-one-(mac).aspx.
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Apex One (Mac) provides the latest endpoint protection against security risks, blended threats, and platform independent web-based attacks.
The Apex One (Mac) server is a plug-in program integrated with Trend Micro products such as Apex One and Worry-free Business Security and installed through the Plug-in Manager framework. The Apex One (Mac) server deploys Security Agents to Mac computers.
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This release of Apex One (Mac) resolves the following product issues:
Issue 1: When updating the certificate file on the Apex One (Mac) server, the TMCNTMgmt process might cause a memory leak issue.
Solution 1: This patch updates the TMCNTMgmt module to resolve this issue.
Issue 2: If downloaded through a web browser, the uninstaller may not be able to gain user authority on endpoints running macOS 10.15 or older versions.
Solution 2: This patch updates the uninstaller to resolve this issue.
Issue 3: If only "iCoreService" is added to the program list on endpoints running macOS 11.4, Full Disk Access cannot be verified successfully.
Solution 3: This patch adds "iCore Service.app" into the Full Disk Access program list to resolve this issue.
Issue 4: When the "lookup_server" parameter value is null, the "Unable to start Apex One (Mac) Security Agent" error message appears.
Solution 4: This patch resolves the issue by setting a default value for the "lookup_server" parameter.
Issue 5: The Apex One (Mac) Security Agent Network Filter may experience interoperability issues, which affect the performance of a protected endpoint.
Solution 5: This patch adds some macOS system processes to the Network Filter approved list to prevent interoperability issues.
| Filename | Build Number |
| ------------------------------ | ------------------- |
| TMSM | |
| -------------------------------------------------------------------- | |
| libAoSSrvWrapper.dll | 3.5.0.5371 |
| libWebSvcWrapper.dll | 3.5.0.5371 |
| PolicyExportTool.exe | 3.5.0.5371 |
| ResCommon.dll | 3.5.0.5371 |
| ServerInfoTool.exe | 3.5.0.5371 |
| TMSM_AoSSrvPlugin.dll | 3.5.0.5371 |
| TMSMAzureStorage.exe | 3.5.0.5371 |
| TMSMCommon.dll | 3.5.0.5371 |
| TMSMCore.dll | 3.5.0.5371 |
| TMSMDBTool.exe | 3.5.0.5371 |
| TMSMMainService.exe | 3.5.0.5371 |
| TMSMSetupTool.exe | 3.5.0.5371 |
| TMSMSQLSetupUtility.dll | 3.5.0.5371 |
| TMSMUninstall.exe | 3.5.0.5371 |
| TMSMUtilTool.exe | 3.5.0.5371 |
| TMSM\Web\TMSMClientChannel\bin | |
| -------------------------------------------------------------------- | |
| TMSMBasicModel.dll | 3.5.0.5371 |
| TMSM\Web\TMSMConsoleChannel\bin | |
| -------------------------------------------------------------------- | |
| TMSMBasicModel.dll | 3.5.0.5371 |
| TMSMConsoleChannel.dll | 3.5.0.5371 |
| TMSM\TMSM_HTML\html\webhelp | |
| -------------------------------------------------------------------- | |
| agent-install-req.html | * |
| install-server.html | * |
| new-in-this-release.html | * |
| system-requirements.html | * |
| upgrade-server.html | * |
The documentation set for Apex One (Mac) includes the following:
View and download product documentation at:
http://docs.trendmicro.com/en-us/enterprise/trend-micro-apex-one-(mac).aspx
Visit the following web pages:
Important: Before installing or upgrading to Apex One (Mac) Patch 2 and above on the server, make sure that the certificate is not expired for Microsoft Internet Information Services (IIS). For more information, see https://success.trendmicro.com/solution/000283033.
Visit the following web pages:
Note: Some files and file paths for the Security Agent are changed in this release. To deploy the Security Agent using a mobile device management (MDM) profile, configure the required settings as stated on https://success.trendmicro.com/solution/000277823.
Visit the following web pages:
For step-by-step instruction on how to enable system permissions and browser extensions for the Security Agent, visit the following web pages:
7.1 Limitation When Configuring Scan Time Machine for Manual and Scheduled Scan
Problem: After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions display as unsuccessful in the product logs.
7.2 Endpoint Sensor Processing Limitation
Problem: Endpoint Sensor processing of files on Mac endpoints is case insensitive. Historical investigation results on the Apex Central console include all entries for a file name with different capitalization.
Problem: When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain slashes in investigation results.
Workaround: To resolve this issue, use a colon (:) to search for files.
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